Frequently Asked Questions
Everything you need to know about SilkBloom — from ingredients to delivery.
Product & Ingredients
Q1. What is SilkBloom tea made from?
A: Our blends are crafted using real freeze-dried fruits and carefully selected botanical flowers. No hidden powders — only visible ingredients you can see.
Q2. Do your teas contain added sugar?
A: Some blends may include a small amount of added sugar or flavouring for balance. Please refer to each product page for full ingredient details.
Q3. Are your products natural?
A: We prioritise high-quality, real ingredients and transparent sourcing. Each blend is designed to deliver a clean and enjoyable taste experience.
Q4. Where are your ingredients sourced from?
A: Our ingredients are sourced from some of the world’s most distinctive growing regions — from Yunnan and Xinjiang in China to Japan, India and Sri Lanka. Each origin brings its own character, shaped by climate, altitude and tradition.
Shipping & Delivery
Q1. Do you ship Australia-wide?
A: Yes, we ship across Australia via Australia Post.
Q2. How long does delivery take?
A: Standard delivery usually takes 2–7 business days depending on your location.
Q3. When will my order be dispatched?
A: Orders are typically dispatched within 1–2 business days.
Returns & Refunds
Q1. Can I return my order?
A: Due to food safety regulations, we do not accept returns for change of mind.
Q2. What if my order arrives damaged?
A: Please contact us within 48 hours with photos, and we will arrange a replacement or refund.
Orders
Q1. Can I change or cancel my order?
A: Please contact us as soon as possible. Once dispatched, orders cannot be changed.
Q2. Do you offer gift options?
A: Yes, selected products are available as gift sets.
Contact & Support
Q1. How can I contact SilkBloom?
Email: silkbloomau@gmail.com
Instagram: @SilkbloomAU
Still have questions?
Feel free to reach out — we’re always happy to help.