Returns & Refunds
We want you to feel confident with every purchase from SilkBloom.
Food Safety Policy
Due to food safety regulations, we do not accept returns or exchanges for change of mind.
Damaged Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Your order number
- Photos of the item and packaging
We will assess the issue and arrange a replacement or refund where appropriate.
Refunds
If approved, refunds will be processed to your original payment method within 3–5 business days.
Non-returnable
We do not accept returns for:
- Opened or used products
- Change of mind
- Incorrect orders placed by the customer
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
If you have any concerns, we’re here to help.
Email: silkbloomau@gmail.com
Instagram: @SilkbloomAU