Privacy Policy

We respect your privacy as much as we care about what’s in your cup.

Introduction

This Privacy Policy describes how SilkBloom (“we”, “us”, or “our”) collects, uses and protects your personal information when you visit or make a purchase from our website.

What Information We Collect

When you visit our website or place an order, we may collect the following information:

– Personal details (such as your name, email address and phone number)
– Shipping and billing address
– Payment information (processed securely via third-party providers)
– Order history and purchase details
– Website usage data (such as IP address, browser type and pages visited)

How We Use Your Information

We use your information to:

– Process and fulfil your orders
– Communicate with you about your order
– Improve our website and customer experience
– Send updates, promotions or marketing communications (if you opt in)
– Prevent fraud and ensure security

Payment Security

All payments are processed securely through trusted third-party payment providers.

We do not store your full payment details on our servers.

Cookies

We use cookies and similar technologies to improve your browsing experience, analyse website traffic and personalise content.

You can choose to disable cookies through your browser settings.

Sharing Your Information

We may share your information with trusted third parties to operate our business, including:

– Payment providers
– Shipping partners (such as Australia Post)
– Website and analytics services

We do not sell your personal information to third parties.

Data Security

We take reasonable steps to protect your personal information from misuse, loss or unauthorised access.

Your Rights

You have the right to access, update or request deletion of your personal information.

To do so, please contact us using the details below.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites.

Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page.

Contact

If you have any questions about this Privacy Policy, please contact us:

Email: silkbloomau@gmail.com
Location: Melbourne, Australia